Customer Account Manager
Role with purpose! Join a NZ success story making an impact on the lives of NZers through nutrition! Love what you do and join the mission.
- Young, high growth, Kiwi founded business. Learn from others with flat structure
- Bring your account management skills from healthcare, nutrition or aged care
- Influencing role where you will support customers through adoption & change
Join The Pure Food Co, a high-growth, Kiwi-founded business that is making an impact on the lives of seniors in New Zealand, Australia and France.
Their values of We Innovate, We Care and We Deliver has formed a core part of their growth and success, as they work towards their mission of nourishing the world's seniors. Thriving on the disruptive nature of their approach, bringing technology and a different way of doing things to revitalise an age-old issue in health and aged care.
About the company
The Pure Food Co is a purpose-led company, whose mission is to create food that will help people thrive when they are at their most vulnerable - creating a variety of fortified foods that are full of fresh flavours and enriched with natural nutrition - these include meal, beverage, and snacking occasions. Developed by food & healthcare experts, they supply every New Zealand public hospital, all of NZ’s largest aged care networks and the largest caterers in New Zealand. With expansion into Australia and Europe well underway, this is a company that you will be proud to be a part of.
Aside from their fantastic mission and story, their culture is strong. You will feel supported, respected and part of a tight-knit team, surrounded by food, science, nutrition, sales and marketing experts who inspire you daily. Everyone feels connected and respected, and your caring and supportive nature will be valued here. And now there is an opportunity to be the face of the company as Customer Manager.
The role
As a Customer Manager, your role is to execute a strategy to grow the business through current customer growth. A key focus for this role is to help the customers through the change process that goes with integrating the meals into each site.
As such, your role will see you:
With a wide range of touch points at any one site, from village managers and chefs, through to carers and clinical managers, your role is to communicate the benefits, nurture relationships, support people through the change/adoption process, and introduce new product lines that are readily developed.
Based in Auckland with an office in Otahuhu, this role will cover south of the bridge and the South Island, requiring frequent travel and overnight stays.
About you
You will be an experienced account manager in roles that require high levels of influencing, change management, and relationship nurturing. You don’t need a background in nutrition, but you will need to have a passion for it, as well as empathy and care for the elderly. Industry experience in healthcare, food service or a similar industry, where there is a high level of support and account management required.
With the aged care industry changing fast, you will need to be adaptable, embrace change and have the confidence to navigate any situation. What’s more, you will be resilient, ambitious, organised and enjoy helping people - you are that person who ‘gets things sorted’.
Why this role
The stage and size that The Pure Food Co is at represents an exciting opportunity. It’s small enough to have a flat structure where you can work with the Founders through to operations, yet large enough to have an established market presence, reputation and growth horizons. Everyone works together to push the company forward, from taste testing new products to collaborating on new product ideas.
Finally, this is a role with purpose; you get to see the impact The Pure Food Co solutions has on seniors and their families. People described it as extremely rewarding and totally worth it!
If this sounds like you, apply now or please contact Clara Jensen at clara@sproutpeople.co with any questions.
Their values of We Innovate, We Care and We Deliver has formed a core part of their growth and success, as they work towards their mission of nourishing the world's seniors. Thriving on the disruptive nature of their approach, bringing technology and a different way of doing things to revitalise an age-old issue in health and aged care.
About the company
The Pure Food Co is a purpose-led company, whose mission is to create food that will help people thrive when they are at their most vulnerable - creating a variety of fortified foods that are full of fresh flavours and enriched with natural nutrition - these include meal, beverage, and snacking occasions. Developed by food & healthcare experts, they supply every New Zealand public hospital, all of NZ’s largest aged care networks and the largest caterers in New Zealand. With expansion into Australia and Europe well underway, this is a company that you will be proud to be a part of.
Aside from their fantastic mission and story, their culture is strong. You will feel supported, respected and part of a tight-knit team, surrounded by food, science, nutrition, sales and marketing experts who inspire you daily. Everyone feels connected and respected, and your caring and supportive nature will be valued here. And now there is an opportunity to be the face of the company as Customer Manager.
The role
As a Customer Manager, your role is to execute a strategy to grow the business through current customer growth. A key focus for this role is to help the customers through the change process that goes with integrating the meals into each site.
As such, your role will see you:
- Teaching and providing valuable insights to prospects and customers - things that can help their residents, foodservice and business.
- Tailoring solutions that provide a good fit to increase quality and remove risk in food service, thereby assisting to improve revenue and reduce expense.
- Taking control of an implementation plan to successfully implement change and realise value for our customers, as soon as possible.
- Providing ongoing care and support for customers, leveraging Pure Food expertise to assist continuous improvement for their business
With a wide range of touch points at any one site, from village managers and chefs, through to carers and clinical managers, your role is to communicate the benefits, nurture relationships, support people through the change/adoption process, and introduce new product lines that are readily developed.
Based in Auckland with an office in Otahuhu, this role will cover south of the bridge and the South Island, requiring frequent travel and overnight stays.
About you
You will be an experienced account manager in roles that require high levels of influencing, change management, and relationship nurturing. You don’t need a background in nutrition, but you will need to have a passion for it, as well as empathy and care for the elderly. Industry experience in healthcare, food service or a similar industry, where there is a high level of support and account management required.
With the aged care industry changing fast, you will need to be adaptable, embrace change and have the confidence to navigate any situation. What’s more, you will be resilient, ambitious, organised and enjoy helping people - you are that person who ‘gets things sorted’.
Why this role
The stage and size that The Pure Food Co is at represents an exciting opportunity. It’s small enough to have a flat structure where you can work with the Founders through to operations, yet large enough to have an established market presence, reputation and growth horizons. Everyone works together to push the company forward, from taste testing new products to collaborating on new product ideas.
Finally, this is a role with purpose; you get to see the impact The Pure Food Co solutions has on seniors and their families. People described it as extremely rewarding and totally worth it!
If this sounds like you, apply now or please contact Clara Jensen at clara@sproutpeople.co with any questions.