Customer Account Manager - VIC/SA
Role with purpose! Join an Australasian success story making an impact on the lives of Australians through nutrition! Join the mission!
- VIC Other
- This exciting opportunity has arisen due to internal promotion and growth!
- Bring your curiosity, drive and passion for moving things forward
- Experience in food service, healthcare, nutrition or aged care ideal
About the company
The Pure Food Co is a purpose-led company, whose mission is to create food that will help people thrive, nourishing seniors by creating a variety of fortified foods that are full of fresh flavours and enriched with natural nutrition. Developed by food & healthcare experts, The Pure Food Co supplies Australia’s healthcare sector nationwide, with expansion into Europe currently underway, This is a company with big ambitions!
Aside from their fantastic mission and story, their culture is strong. You will feel supported, respected and part of a tight-knit team, and have the support of food, science, nutrition, and marketing experts who inspire you every day. Everyone feels connected and respected, and your ideas, innovation and entrepreneurial spirit will be welcomed here. Everyone is on a mission, and right now there is an opportunity to be the face of the company as Customer Manager for Victoria and South Australia.
The role
As a Customer Manager, your role is to execute a strategy to grow the business by new customer acquisition and expanding existing relationships through site expansion and new products, whilst developing robust relationships with distributors across Australia.
To develop new customers, you will be:
- Building relationships and developing your network with the right people
- Tracking leads and projects (such as pilot programmes)
- Communicating the benefits, whether it is through onsite testing or communication with stakeholders
- Negotiating pricing and distribution deals
In addition to new business opportunities, you will work with customers to support them through the change process that comes with integrating the meals into each site. As such, your role will see you:
- Teaching and providing valuable insights to prospects and customers - things that can help their residents, foodservice and business.
- Tailoring solutions that provide a good fit to increase quality and remove risk in food service, thereby assisting to improve revenue and reduce expense.
- Taking control of an implementation plan to successfully implement change and realise value for our customers, as soon as possible.
- Providing ongoing care and support for customers, leveraging Pure Food expertise to assist continuous improvement for their business
With a wide range of touch points at any one site and various stakeholders at different levels, You will drive relationships across executive, clinical, and operational levels, including clinical dietitians, senior management, and product users. Your role is to communicate the benefits, build and nurture relationships, support people through the change/adoption process, and introduce new product lines that are readily developed.
About you
You will be an experienced account manager in roles that require high levels of influence, change management, new business and relationship nurturing. You will be optimistic, curious, and have a good work ethic. With an ownership mindset and a go-getter attitude, you will take ownership for your territory and be constantly looking for challenges and how to move things forward.
You don’t need a background in nutrition, but you will need to have a passion for it, as well as empathy and care for the elderly. Industry experience in healthcare, aged care, food service or a similar industry, where there is a high level of networking and account management required.
This role involves travel across Victoria and South Australia, with a focus on expanding Pure Food Co’s presence in South Australia - a new territory for you to explore, build, and take ownership of. Travel to South Australia will be determined by customer needs. With an office based in West Melbourne there is also the opportunity for hybrid working.
Why this role
This is a role with purpose; you get to see the impact The Pure Food Co solutions has on seniors and their families. People described it as extremely rewarding and totally worth it! What’s more, the stage and size that The Pure Food Co is at represents an exciting opportunity. It’s small enough to have a flat structure where you contribute ideas, yet large enough to have an established market presence, reputation and growth horizons.
If this role has your name on it, contact Clara on clara@sproutpeople.co for more information, or simply apply today and we will quickly move you through the interview process.
FYI - Sprout is a NZ-based people and culture consultancy supporting high-growth businesses across Australia to scale. The client we are supporting is Australian-based.